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Certificados y Derechos de Petición en Colombia

¿Necesitas un certificado de alguna entidad publica o privada en Colombia? o ¿necesitas ejercer tus derechos como ciudadano y obtener una respuesta a tus peticiones?

✅ En esta pagina te guiamos y apoyamos para la solicitud de certificados y tramites y te guiamos paso a paso para la redacción y presentación de derechos de petición.

Trámites , Procesos y Certificados

Evita largas filas y tramites para conseguir un Certificado en Colombia. ¿Busca de manera rápida y sencilla tus Certificados, y realiza tus procesos y tramites, fácil y rápido. Descarga certificados de salud o eps, del sena, de la policía, de la procuraduria, de la contraloria, de empresas privadas y muchos mas.

Por falta de información centralizada y detallada, se genera un exceso de procesos, para la realización de cualquier tramite. En Colcertificados.com queremos ayudarte con información y guías actualizadas, para que usted no pierdas tiempo haciendo colas o llamadas a Call Centers, para preguntar sobre procedimientos que aquí, queremos ponemos a tu disposición, con el detalle y el paso a paso de cada proceso.

Derechos de Petición

Haz valer tus derechos fundamentales. Todos los ciudadanos tienen un derecho constitucional para presentar peticiones de interés a entidades públicas o privadas, con la obligación de obtener una respuesta efectiva.

Te enseñaremos, como crear, radicar y responder un derecho de petición, paso a paso.

Navega en nuestro menú superior y encuentra los Certificados y trámites, por Entidad, Temática o Palabra Clave.

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Aprende Realizar un Derecho de Petición a Servicios Públicos

derecho de petición servicios públicos

¿Quieres enviar peticiones a servicios públicos? Usar el derecho de petición a servicios públicos, es una herramienta legal ideal para que las personas hagan notar cualquier tipo de petición a los servicios públicos, y así dar solución a las novedades que se puedan presentar en dicho servicio.

Un servicio público se lleva a cabo por los entes legislativos del estado, cuya finalidad es llevar satisfacción a la colectividad, otorgando y garantizando un eficiente funcionamiento de dicho servicio.

Por tal motivo, cuando los servicios públicos reciben algún tipo de falla específica, o se presenta alguna necesidad dentro de una colectividad, es normal que se haga uso del derecho de petición de servicios públicos; con el objetivo de dar resoluciones o transmitir información necesaria a los entes pertinentes de los servicios públicos.

Es por eso que te explicaremos cómo realizar peticiones a servicios públicos para que solventes cualquier situación que esté afectándote a ti o tu comunidad, y de esta manera, te mostraremos ejemplos de derecho de petición en Servicios Públicos.

¿Cómo Realizar un Derecho de Petición a Servicios Públicos?

Para ejercer y desarrollar un derecho de petición a los servicios públicos, deberás tomar en consideración una serie de parámetros que harán que tu derecho de petición sea recibido de forma correcta. Asimismo, tenga una respuesta efectiva por parte del servicio público. Por tal motivo, toma nota a lo siguiente:

  • Es importante que indique de forma muy clara su nombre y la identificación; o dado el caso, el nombre e identificación de su representante.
  • Es necesario colocar la dirección completa en dónde desea recibir la respuesta a su petición de servicios públicos.
  • Muy importantes es colocar el nombre de la entidad o el funcionario a quien va dirigido la petición.
  • Asimismo, debe expresar con claridad lo que necesita y desea que la empresa le de respuesta.
  • Haga un listado en el que presente los documentos que respaldan su petición, y adjúntelos dentro de la petición como anexos. Estos anexos pueden ser fotos que demuestren la situación presentada para la petición o incluso cartas de respuestas realizadas con anterioridad.
  • Por último, debe firmar el derecho de petición a servicios públicos para posteriormente ser enviada.

Modelo de derecho de Petición a Servicios Públicos

Derecho de petición servicios públicos

Ejemplo de derecho de Petición a Servicios Públicos

Primeramente, debemos comenzar haciendo un enunciado que presente de forma clara el derecho de petición a servicios públicos.

Esto lo haremos definiendo la fecha, el nombre de la empresa a quién va dirigida; y un título que muestre brevemente de qué trata el documento emitido.

Además, se escribirá el primer párrafo del derecho de petición, que contendrá la información del peticionario para dar luego inicio a las consideraciones.

Lugar, día, mes y año

Señores

(Empresa a quién va dirigida la petición)

(Enunciado donde se exprese la idea principal de la petición, queja, reclamo, o solicitud) Ejemplo:

Queja por cobro excesivo del servicio de GAS Domiciliario

(Nombre y apellidos del peticionario), identificada con cédula de ciudadanía No. (número de identificación), actuando en nombre propio y en mi condición de simple ciudadano (a) me dirijo a usted de manera respetuosa, en ejercicio del artículo 23 de la Constitución Política en concordancia con el artículo 152 de la ley 142 de 1994, conforme a las siguientes,

Consideraciones del Derecho de Petición a Servicios Público

Escribe una serie de consideraciones por la cual haces uso de un derecho de petición. Estas consideraciones te servirán para excusar o explicar por qué estas enviando la carta de derecho de petición al servicio público. Ejemplo:

  • Soy residente del Municipio de Coyaima (Tol.), arrendataria de la casa ubicada en la carrera 4 Salida Chaparral Barrio las Brisas, y USUARIA del servicio de gas natural que presta la empresa OP&S Construcciones S.A. ESP.
  • Durante los meses de enero, febrero, marzo y abril de 2020 el cobro por consumo de gas fue por un valor que oscilaba entre los $8.000 y los $ 9.000.
  • En el mes de mayo de 2020 llegó el cobro de consumo por un valor de $40.000.
  • Por tal motivo, debo expresar que como usuario del servicio me siento afectada, debido que, en mi sentir, la empresa OP&S Construcciones S.A. ESP se encuentra realizando un atropello a la economía de los usuarios con un cobro exagerado del servicio.

Solicitud en Derecho de Petición a Servicios Públicos

Escribir de forma clara y concisa, la petición que se está solicitando a dicha empresa involucrada; de esta forma le daremos solución al problema presentado, o la situación dada. Ejemplo:

  • Se solicita de forma respetuosa que se realice una revisión en los cobros excesivos del servicio de gas natural, por motivo que está afectando a la economía de los usuarios.

Fundamentos Jurídicos de la Petición a Servicios Públicos

Hacer mención de las leyes o fundamentos jurídicos que sustentan el derecho de petición que se está emitiendo a la empresa de servicios públicos. Ejemplo:

Artículo 23 CONSTITUCION POLITICA

Artículo 23. Toda persona tiene derecho a presentar peticiones respetuosas a las autoridades por motivos de interés general o particular y a obtener pronta resolución. El legislador podrá reglamentar su ejercicio ante organizaciones privadas para garantizar los derechos fundamentales. 

Tomando en consideración los términos expresados anteriormente, coloco mi queja plasmada por este medio contra la empresa.

Cordialmente,

(Nuevamente nombre completo del peticionario)

C.C. (número de la cédula de identidad)

Dirección: (dónde deberá enviarse la respuesta)

Teléfono de contacto

Podrás, además, realizar la descarga del modelo de petición a servicios públicos aquí; para que sea mucho más fácil para ti editarlo y adaptarlo a la necesidad de la situación que se te presente:

Ejemplo de Derecho de Petición a Empresa de Energía

En Colombia existen muchas empresas de energía eléctrica que prestan el servicio a miles de colombianos al año; por lo cual, es normal realizar solicitudes o reclamos a ellas, especialmente cuando se presentan situaciones como cobros elevados e injustificados del servicio; o bien, cuando se necesita solventar alguna falla.

Para ello puedes guiarte de nuestro ejemplo de derecho de petición a empresas de energía.

Derecho de petición a empresa de energía

Como puedes notar, en su estructura debe ir especificado a quién va dirigida la petición, quién esta realizando la petición y el porqué de dicha solicitud ante la empresa.

Siempre es importante exponer los casos de forma clara para recibir de la misma forma una respuesta eficiente a tu situación. Además, es necesario que coloques la dirección a donde será enviada la respuesta al derecho de petición por parte de la empresa de energía.

Asimismo, puedes descargar el modelo aquí para que sea más fácil realizar los cambios que necesitas para tu derecho de petición a la empresa de energía.

Ejemplo de Derecho de Petición a MOVISTAR

Movistar, es una de las agencias telefónicas líder en el área de las telecomunicaciones; es común que tengan que prestar el servicio a muchas personas, y por ende, también reciban muchas peticiones por los diferentes servicios que prestan.

Por tal motivo, es importante saber cómo se hace un derecho de petición a Movistar, para que puedas emitir cualquier solicitud que pueda solventar alguna necesidad.

Ejemplo Derecho de Petición a Movistar

Para descargar derecho de petición a Movistar, lo puedes hacer desde el siguiente enlace.

Tipos de Derechos de Petición a Servicios Públicos

Al momento de ejercer tu derecho de petición a servicios públicos, es importante que tomes en cuenta las siguientes definiciones; para que al redactar, puedas hacer un buen uso del derecho de petición y así lo apliques en el caso correspondiente.

  • Queja a servicios públicos: esta se realiza cuando se manifiesta una protesta, descontento, censura o inconformidad ante el servicio o los servidores públicos en el desarrollo de sus funciones. Asimismo, incluye actos de corrupción por parte de los funcionarios de los cuales se tenga conocimiento que han incurrido en dicho acto. También se aplica para hacer manifiesto de sugerencias que permitan modificaciones en la manera de cómo se presta el servicio público. 
  • Reclamo a servicios públicos: con este tipo de peticiones se permite exigir, demandar o reivindicar soluciones ante alguna circunstancia que necesite ser arreglada. Esta puede ser de motivo general o particular, y se enfoca en solventar inconvenientes con el servicio, buscando el mejoramiento del mismo.
  • Denuncia a los servicios públicos: al hacer uso de las denuncias podrás colocar a una autoridad en conocimiento de alguna falla o conducta irregular por parte de los servicios públicos. Al hacerlo, se abrirá un expediente con una investigación correspondiente.
  • Felicitaciones a los servicios públicos: hay que tener en cuenta que no todos los derechos de petición sirven para presentar situaciones negativas, por lo que emitir cartas de felicitaciones a los servicios públicos es una forma de manifestar agrado hacia un servicio o la atención suministrada por parte de un servidor.

Cómo puedes notar, existen diferentes derechos de petición que puedes realizar a diversos servicios públicos; desde empresas que se encargan de regular la energía, hasta aquellas que se emplean en áreas de telecomunicaciones; por tal motivo, espero cada ejemplo te sirva como modelo para realizar un derecho de petición a servicios públicos de manera eficiente.

Otros artículos de interés, guías, procesos y explicación paso a paso, para tus derechos de petición:

  1. Como Radicar – Como Radicar un Derecho de petición
  2. Respuesta- Tiempo para Responder un Derecho de Petición
  3. Salud- Derecho de petición Salud
  4. Minuta- Como Hacer Minuta en el Derecho de petición
  5. Modelos- Modelos y Ejemplos para Derecho de petición